Contact Centre Skill Set

Package Code: BSB

Package Name:
Business Services

Qualification Level: Skill Set

Qualification Code: BSBSS00126

Qualification Title:
Contact Centre Skill Set

Qualification Description

This skill set addresses the skills and knowledge to work in a customer service contact centre under supervision of a manager or team leader.

Entry Requirement

Package Rules

Review the courses available to enhance your skills to further your career choices.